Refund policy

When Things Aren't Quite Right

We put so much care into making and packaging your Celeste pieces, and it’s truly important to us that they arrive in perfect condition. While we aren't able to offer returns or refunds, we are always here to help if something goes wrong.

If your order arrives damaged, defective, or incorrect, please reach out to us at hello@celestelondon.uk.

So that we can take care of you as quickly as possible, simply include:

• Your order number
• A brief description of what happened
• Clear photos of the affected item(s)

Our Promise to You

We truly believe in the quality of our craftsmanship and want you to love wearing your jewellery. That’s why every Celeste piece comes with our promise: a complimentary repair service for 6 months after your purchase.

We’re more than happy to repair:

• Any beadwork that needs fixing
• Any metal or chain components

What is not covered:

• Flower replacements or repairs. Because our jewellery is crafted using real flowers, slight fading or colour changes will naturally occur over time with normal wear and sun exposure. We consider this natural aging part of the unique beauty of your piece!